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Forthcoming Franz HAAS

Deciding the Entry-Mode into Chinese Market – What Managers should avoid to do

This research project looks at Austrian enterprises, which have been starting business relations with Chinese partner companies. One specific question of research was: What factors are responsible that companies face pronounced difficulties having chosen a specific entry-mode. 86 managers took part in an online-survey in spring 2016. An exploratory factor analysis of ten pre-defined factors lead to a new model of five components depicting narrow decision-making processes: Relying overly on company-related external expertise, or on national- or international-related external expertise or on isolated practices like adopting what other companies do, purely finance-driven or encapsulated decision processes. An analysis of the factor scores shows that there are significant differences between companies of different economic sectors going together with middle effect sizes.

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Forthcoming HENDRA LUSIAH

The Impact of Brand Image, Product Quality and Self-Efficacy on Purchase Decisions on Private Label Rights (PLR) Products among Medan City Community Members

Present research aimed at analyzing the impact of brand image, product quality and self-efficacy on purchase decision on private label rights (PLR) products among Medan city community members. A hundred community members of Medan City were involved as the subjects of this research. The research results showed that the variable of product quality has a significant effect on consumer purchase decisions. It is concluded that good quality products in private label rights (PLR) products should be maintained and even improved, thus leading to more positive societal impression on private label rights (PLR) products. Some of the respondents consider private label rights (PLR) products with good product quality is more interesting to try/buy.

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Visvanathan NAICKER Suzaan LE ROUX Juan BRUWER Juan-Pierré BRUWER

Knowledge Sharing as a Value-Adding Initiative for South African SMME Sustainability: A Literature Review

Knowledge management is deemed as an important tool for an array of firms across the globe to fortify their overall sustainability. In particular, the proper management of knowledge inside a firm should allow for better efficiency and effectiveness. One of the facets of knowledge management is that of knowledge sharing; better understood as the dissemination of knowledge (insight) to such an extent, and in such a manner, that it assists with the solving of problems and/or the creation of solutions within a firm. Albeit the aforementioned, is appears that small businesses (SMMEs) in South Africa do not make use of sound knowledge sharing initiatives as they have one of the worst sustainability rates in the world. Through the conduct of non-empirical research, this matter was theoretically investigated where it was found that the lack of knowledge sharing as a value-adding initiative within South African SMMEs is assumed to have a theoretically adverse influence on the effectiveness...

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Frans MASHABELA Alan S. PILLAY

Effectiveness of an Integrated Tertiary Software Mobile Information System for Student Registration and Admission at a University in Gauteng

This study investigates whether the new online registration and admission system implemented at a Tertiary Institution in Gauteng, South Africa, was successful and effective. The Institution under study is the first in South Africa to implement this new online registration system from the 3rd of January 2013 using a system called the Integrated Tertiary Software (ITS) Mobile information system. The information system enables students to apply online without physically visiting the institution and provides the status of their registration and admission applications via their smartphones. A total of one hundred 1st year students and ten personnel were sampled to respond to self-completed questionnaires. The efficiency of this new online system was evaluated using the Technology Acceptance Model (TAM), the Web of System Performance (WOSP) model and the DeLone and McLean IS Success model as well as the indicators of system ineffectiveness and attributes on the basis of which an...

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Jimmy Ellya KURNIAWAN Fendy SUHARIADI Cholicul HADI

The Impact of School’s Corporate Cultures on Teacher’s Entrepreneurial Orientation: The Mediating Role of Readiness for Change

The competition between schools in this era of globalization, especially among private schools, requisites entrepreneurial orientation development to private schools context. Many previous studies showed that entrepreneurial orientation can be influenced by corporate cultures. However, those previous studies have been mostly done on employees or managers at profit-oriented institutions. On the contrary, school teachers as employees in non-profit institution are often assumed to be conservative, prefer to have a relatively safe work, and tend to avoid changes, so they are not necessarily interested in doing entrepreneurial-oriented activities. Thus, the teacher's readiness for change also needs to be a mediator variable between corporate cultures and teacher’s entrepreneurial orientation. The purpose of this study is to examine the role of corporate cultures in schools toward teacher’s entrepreneurial orientation with teacher’s readiness for change as a mediator. The subject of...

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Ehsan Saeed Idrees YAQOOT Wan Shakizah Wan MOHD. NOOR Mohd Faizal MOHD ISA

Antecedents of Training Effectiveness in Bahrain

This study focuses on antecedents of the training programmes’ effectiveness at public sector organizations in Bahrain. A Kirkpatrick model is utilized as a partial research framework and tested as the dependent variable training effectiveness in this study. This study further examines the relationship between the independent variables, trainer and social support toward training effectiveness. The survey instrument was developed for data collection and the questionnaires were distributed to the staff working in the public sector in Bahrain. The total usable questionnaires are 128. The study adopts a quantitative approach using SPSS statistic approach. The outcomes also discover that both antecedents have a positive and a significant relationship with the training effectiveness at various Kirkpatrick’s levels.

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Juan-Pierré BRUWER André VAN DEN BERG

The Conduciveness of the South African Economic Environment and Small, Medium and Micro Enterprise Sustainability: A Literature Review

Since the early 1980s Small, Medium and Micro Enterprises (SMMEs) have been regarded as the driving forces of both developing and developed economies around the world. In a South African dispensation, SMMEs are responsible for adding imperative socio-economic value to the country, particularly in terms of eradicating poverty and diminishing unemployment levels. By doing so, these business entities are believed to contribute at least 50% to the national Gross Domestic Product. Albeit the aforementioned, previous research studies report that up to 75% of South African SMMEs fail after being in existence for only 42 months. Though the latter dispensation has been blamed on many economic factors, over the years the sustainability of South African SMMEs has not improved to a great extent. In order to provide insight on the latter dispensation, this literature review paper was conducted to ultimately formulate two hypotheses for further empirical testing.

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Gamage Dinoka Nimali PERERA Mada Gamage Geetha THARANGANIE Udayangani Kumari THALGASPITIYA

Performance Management Practices in the Listed Companies in Sri Lanka

In today’s world of business, the role of quality among employees is imperative for companies to survive in the competitive in global market. Hence, performance management practices (PMP) have been indispensable for companies. This study intended to scrutinize whether employee capacity, years of existence and ownership of listed companies relate to PMP in Sri Lanka. The companies that have been listed in the Colombo Stock Exchange were selected as the sample for the study and, with a firm level unit of analysis, a self-administered survey was conducted covering all the companies using the five point Likert scale of 27 statements. 244 questionnaires were distributed among either human resource manager or performance managers or human resource development manager respondents on behalf of the company and 216 returned questionnaires were deemed usable for further analysis amounting to 88% response rate. In a pilot study, it was revealed that the measurement scales met the acceptable...

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Juan-Pierré BRUWER Luyolo SIWANGAZA

Is the Control Environment a Basis for Customised Risk Management Initiatives in South African Small, Medium and Micro Enterprises?

Before the official recognition of Small, Medium and Micro Enterprises (SMMEs) in South Africa during the mid-1990s, these business entities have been key players in the stimulation of the national economy. Albeit their socio-economic value added, prior research shows that the sustainability of these business are among the worst in the world, since approximately 70% of South African SMMEs fail within their first three years of existence. This dispensation is often blamed on inter alia, their inadequate management of economic factors which, in turn, cultivates risks. Notwithstanding the fact that most South African SMMEs make use of customised risk management initiatives, previous research shows that these initiatives are not deemed as adequate and/or effective to mitigate risks. Since the manner in which risks are managed are strongly dependent on the attitude and awareness of its management surrounding internal control (control environment), this study focused on investigating...

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Hisham Ali SHATNAWI Hamdi Jaber AL-BARAKAT

Factors of Attracting Customers in the Jordanian Consumer Markets Amman Markets: A Case Study

This study aims to identify the influential factors of shopping patterns in commercial markets. The study was carried out on a random sample consisting of 249 consumers in the city of Amman. The study also used a questionnaire as an essential tool to collect data for the study population; also it used scientific research in the field of commercial markets and consumer behaviors in collecting secondary data. After conducting a statistically significant analysis, the study showed the following results: the study sample is affected by the quality of provided services and how much these services exhibit convenience and appropriate use. Also, the promotional policies such as advertising, samples, gifts and withdraw on goods and much more can attract customers towards these markets. Moreover, the study found that psychological factors and consumes’ patterns of purchasing have a direct impact on their choices of commercial markets.

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Ahmed Nahar AL-HUSSAINI

Carbon Finance – A Platform for Development of Sustainable Business in Kuwait

Since 1880, the temperature of global has increased by 0.85 degree Celsius. Due to the increase in temperature, the impact of climate change is constantly increasing, which is known as global warming. The increase in temperature is due to emission of greenhouse gases. Carbon dioxide is a major greenhouse gas, which is capable of causing serious hazardous influence to the environment. Carbon emission reduction and low-carbon economy development have become global targets and national policy in both developing and developed countries. Carbon finance is a tool for reducing greenhouse gas (GHG) emissions using a process called capture and storage (CCS). Using this process, the carbon dioxide is captured and stored for further usage as a renewable resource. Carbon finance has a high impact on the growth of sustainable business development. This research analyzes the various possibilities of developing sustainable business through carbon trading in Kuwait and the strategic options offered...

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Arif Orcun SAKARYA

How Do Enterprises Communicate Their Innovation Strategies? An Assessment and Comparison of Turkish Firms’ Website Statements

Innovation strategy practices primarily aim to sustain competitive advantage and growth via new business models and added value. The goal of this study is to discover the extent of innovation statements communicated to stakeholders by Turkish firms listed in the second top 500 industrial enterprises ranking of Istanbul Chamber of Industry as of 2013 and 2014. To do this, topics closely related to innovation are examined via a comparative analysis of related website contents. The study includes four main parts. The first and second parts review the literature and theoretical background. The third part introduces the methodological framework of the paper including the profile of the firms under consideration and analytical procedures. Content analysis is used to group web-based information related to innovation and other notions. Groups include mission, vision and values, research and development ability, and innovation related topics which statement densities are discussed in the...

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Henriëtte STEENKAMP Ashley FEBRUARY Jamie SEPTEMBER Ashley TAYLOR Shairn HOLLIS-TURNER Juan-Pierré BRUWER

The Influence of Load Shedding on the Productivity of Hotel Staff in Cape Town, South Africa

In South Africa, ESCOM is the country’s main electricity supplier. Since 2008, Eskom has implemented load shedding on an ongoing basis as a result of insufficient electricity supply to meet the demands of all its customers. Owing to the fact that many organisations across South Africa are depended on electricity in order to function, previous research studies show that the wide-spread impact of load shedding has had an adverse on the sustainability of many of these organisations. Among these organisations are those based in the hospitality industry – imperative in relation to the stimulation of the national economy; directly related to tourism. Albeit the aforementioned, the sustainability of organisations in the hospitality industry is also heavily dependent on the productivity of their employees. For this research study the influence of load shedding on the productivity of the staff in the hospitality industry was investigated within one particular hotel (Hotel X) based in Cape...

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Joseph BESONG BESONG

Mechanisms for Quality Assurance of Universities in Cameroon

This paper takes a perspective look at the evolution of universities in Cameroon and the recent orientation of deregulation as it affects quality assurance in Cameroonian universities. The paper having identified these flaws attempted to elucidate the meaning of mechanism for Quality assurance in the face of deregulation. The regulatory mechanisms identified by this paper include inter- alia, appropriate scrutiny of new programmes, relying on impartial advise of examiners. Using the state law NO.98/004 of 1998 to compliment the efforts of internal school administration and above all opening linkages between universities and relating universities education in the World of science and technology. This paper does not only enhance quality assurance but also builds the idea of economic growth and development.

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Masamitsu KIUCHI Kazushi NAGAI Kenichi NAKASHIMA

A Study on the Effects of Client Company Information on the On-Site Logistics and Processes in a Supply Chain: A New Design Approach using Quality Function Deployment

Recently, manufacturing companies have to construct supply chains considering the contingencies of global clients. In order to meet global demand, companies are required to quickly grasp the information which is disseminated in the supply chain. This study focuses on business to business (B to B) manufacturing model in a supply chain. Generally, manufacturing companies which supply the products to client companies engaged in B to B structures deliver the products according to the client companies’ order. Manufacturing companies subsequently deliver the product depending on the order specifications that determine the delivery time, the order quantity, the order quality and so on. Therefore, the orders requisitioned by client companies might cause some impacts on the operations in the companies engaged in B to B structures in the supply chain. We suggest a new approach to solving the operation problems using Quality Function Deployment (QFD). QFD is a powerful methodology and is...

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Bing XIAO

Conditional Relationship Between Beta and Return in the US Stock Market

According to the CAPM, risk is measured by the beta, and the relation between required expected return and beta is linear. This paper examines the conditional relationship between beta and return in the US stock market. The conditional covariances and variances used to estimate beta are modeled as an ARCH process. The beta return relationship is tested upon the sign of the excess market return. The implication of the sign of the excess market return follows Morelli (2011). This study shows the importance of recognizing the sign of the excess market return when testing the beta-return relationship. The approach also allows us to distinguish the size effect and the effect of economic cycles.

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Yakup DURMAZ Zeynep Derya DÜŞÜN

Importance of Strategic Management in Business

Today, we see a busy and fast period of change in all area of our life. This process consistently changes especially the management domain and forces business managers to be ready to change at any moment. Change has become so fast all around the world and it has turned into a multidimensional concept. The period of change in which we live in an interactive and fast way in political, social, cultural and economic areas brings up different processes such as quick start, quick decision making, bringing more dynamics and flexibility structure to management. In this context, the main idea of our study is based on that businesses should manage the process of change by using strategies. Businesses which understand clearly what strategy is and design their future plans based on those strategies are going to be more successful than their competitors in the environments seen fierce competition and fast change. In our study formed around this basic thesis, first we will make a conceptual...

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Nicola ZECH

The Integrated Crisis Management Model for the Hotel Industry: Lowering Crisis Susceptibility and Strengthening Stakeholder Relationship Management

This research paper focuses on crisis management processes within the hotel industry – an industry which still seems reluctant in implementing profound and structured crisis management concepts. Responses to crisis situations are mostly intuitive and ad-hoc. In times of high competition in almost all destinations, categories and conceptions no opportunity of convincing guests as well as all other stakeholders of a trustworthy management shall be missed in order to gain competitive advantage. Each corporate crisis affects several or all stakeholder groups of the organisation – to a varying extent. Stakeholders might either affect or be affected by the hotel organisation and the respective crisis management processes. Taking the manifold opportunities for co-operation of a hotel organisation and its respective stakeholder groups into consideration, an integrated crisis management model for the hotel industry is evolved based both on theoretical foundations and empirical findings...

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Mogamat Riyaadh BARNES Corne Truter VAN NIEKERK Ayesha GOOL William-John GROENER Tracy LEE Zubair MOOLA Juan-Pierré BRUWER Yolandé SMIT

The Potential Influence of Value Added Tax Law Amendments on the Existence of E-Service Providing SMMEs in South Africa

In South Africa, almost all existing businesses are regarded as Small Medium and Micro Enterprises (SMMEs). Through legislation, the South African government has identified SMMEs as the best enablers to help with the achievement of certain core socio-economic objectives; particularly the creation of jobs and reduction of poverty levels. According to previous research studies these business entities are not achieving the latter socio-economic objectives; mainly as a result of their weak existence rate – up to 80% of these business entities fail within their first three years of existence. The latter is believed to stem from the realisation of economic factors – a major economic factor which adversely influences South African SMMEs is that of taxation. Over the years, more South African SMMEs have started to make use of the internet to conduct their respective business, which spurred the national government to make amendments to existing Value Added Tax (VAT) Laws by levying...

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Alexander STELZER

Decision Making and Negotiation Processes in the Food Trade

This scientific study focuses on the economic and especially the psychosocial factors of success in negotiation processes between buyers (procurers) and suppliers (producers) in the food trade. In particular, it examines the economic and mental satisfaction in the decision-making and in the negotiation processes for efficient food supply. It studies primarily transparency in addition to the Harvard concept at annual meetings (or during the year) favoring a satisfactory result for both negotiators. In a structural equation model, the Harvard negotiating points are brought together with transparency in communication, in terms of successful economic experiences and socio-mental satisfaction.

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Fariz AHMADOV Mushfig JAFAROV Matanat MAMMADOVA

An Analysis of Youth Employment in Azerbaijan Success of Leadership

The aim of our project statement includes youth unemployment, underemployment as well as the attitude of young people to the labor market. Youth unemployment is a global problem. In Azerbaijan, it is becoming more challenging not only because of the lack of jobs, but also the lack of technical skills such as CV and cover letter writing, job interviewing and so on. This paper offers a first comprehensive study of the relationship between labor market policies and youth employment in Azerbaijan. The second aim of this paper to learn the performance of young leaders, and leadership in Azerbaijan. Article has emerged as a result of project and primary, secondary data.

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Athanasios VASILOPOULOS

Linear and Non-Linear Regression: Powerful and Very Important Forecasting Methods

Regression Analysis is at the center of almost every Forecasting technique, yet few people are comfortable with the Regression methodology. We hope to improve the level of comfort with this article. In this article we briefly discuss the theory behind the methodology and then outline a step-by-step procedure, which will allow almost everyone to construct a Regression Forecasting function for both the linear and some non-linear cases. Also discussed, in addition to the model construction mentioned above, is model testing (to establish significance) and the procedure by which the Final Regression equation is derived and retained to be used as the Forecasting equation. Hand solutions are derived for some small-sample problems (for both the linear and non-linear cases) and their solutions are compared to the MINITAB-derived solutions to establish confidence in the statistical tool, which can be used exclusively for larger problems.

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Susanna MINDER Signe BALINA

Human Resource Management’s Marketing Approach and Its Contribution Towards Employee-Satisfaction

In times when organizations in Germany are confronted with a constant change-dynamic regarding their working conditions managers understand that human resources are an important driving factor for the overall company’s performance. The attractiveness of an organization towards potential and actual employees is therefore an issue which is of broad interest for general management as it plays an increasing role to reach company’s aims. Necessary for creating such an attractiveness as employer are the establishment of substantiated processes of acquiring and retaining employees. The objective of this paper is to assess whether the application of a company’s human resource management’s marketing approach has an impact on employee satisfaction. Concerning the research methods causal modelling and triangulation of research are used. Quantitative research is applied. Results show that the better a company’s human resource management’s marketing approach in terms of its quality and...

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Rosalina JAIME MEULY

Supplier Analysis of the IMMEX in Sonora

The objective of this research is to identify the factors that prevent the local supply in Sonora from having a bigger development in the export industry. The research methodology consisted of deep interviews to ten companies and their supervisors that we considered to be the most successful, as well as the application of a survey to 40 other companies. We created a diagnosis of the actual factors affecting the low recruitment of Mexican local suppliers by the industry. The idea was to provide the information that we find interesting and relevant to industry associations and Council of State for decision-making that can help increase the supply for the local market and to big companies.

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Nadejda SERDIUC Hanen KHEMAKHEM

The Impact of SOX Adoption on the Compensation of Non-US Companies’ Boards: The Case of Canadian Companies

The purpose of this article is to study the relationship between the adoption of the Sarbanes-Oxley Act (SOX) and the compensation of the board of directors of Canadian companies listed on US stock markets. The SOX act, promulgated on 30 July 2002 and the rules adopted by the Securities and Exchange Commission (SEC) require, among furthermore, a majority of independent directors on boards. The literature focuses on two main differences between US companies and Canadian companies: more concentrated ownership and the smaller market capitalization of Canadian companies. Therefore, a consistent application of SOX on all the companies that differ at the base, in their size and structure, may have a different impact on the costs of compliance. Using a sample of 17 Canadian companies listed on US stock exchanges from 2001 to 2004, our analysis show that there is a link between the adoption of SOX and the increased in the cash compensation of the board of directors. The results also show that...

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Majdi Anwar QUTTAINAH

Upper Echelon Theory: Role of Community and Strategy

In this paper I argue that community plays an important role in shaping the values and characteristics of top management teams. It builds on upper echelon theory to posit that community level characteristics are instrumental in framing the cognitions of CEOs and top executives. Strategic decisions made by managers in organizations represent the significant impact community has on top management teams. Examining the influence community has on top management teams provides additional implications about why certain firms perform better than others.

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Alexander STELZER

Global Leadership and Organizational Change from Past to Now

Organizational theory and organizational research (namely, organizational behavior), have the purpose of organizations – to explain and understand – their origin, their existence and their functioning. Therefore, I try in my work, different approaches to take up. To this end, I chose different books and articles to explain and expand the knowledge on this subject.

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Sunday S. AKPAN Isaac A. AYANDELE

Remodeling Strategic Staff Safety and Security Risks Management in Nigerian Tertiary Institutions

This paper examined safety and security risk management in tertiary institutions in Nigeria. The frequent attacks at workplace, especially schools, have placed safety and security in the front burner of discussion in both business and political circles. This therefore, forms the imperative for the conduct of this study. The work adopted a cross sectional survey research design and collected data from respondents who are security personnel of the University of Uyo. Analysis of data was done with simple percentage statistics while the research hypotheses were tested with mean and simple regression and correlation statistics. The findings of the study revealed that assassination, kidnappings and bombings were principal risk incidents threatening the safety and security of staff in University of Uyo. A significant positive relationship was found between the funding of security management and workers’ performance. It was discovered specifically that employment screening, regular training...

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Jasanta PERANGINANGIN

A Conceptual Mapping Resource Advantage Theory, Competitive Advantage Theory, and Transient Competitive Advantage

Competitive advantage is the main purposed of the business entity focusing on market base view. Resource advantage theorists put their concern to empowering resources development with resources based view, in the other side needs to redefining competitive advantage. All the competitive advantage are transient, concluded the end of competitive advantage. Redefining competitive advantage by selling migration and shrewdness outward. This research to emphasize innovation capability rarely appears in the future.

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Florian PHILIPP

Are Housing Markets Decoupled? A Case Study of Residential Real Estate Affordability in Austria

Real estate arguably forms the most important asset to most households and the basis for their wealth. Around this context a model has been set up testing the relative affordability of real estate for the median household in Austria and the consequences of lower borrowing costs between 2004 and 2013 by vintage year. In this paper the hypothesis that the significant decline in base interest rates is not sufficient to offset the relative affordability loss caused by declining net household incomes and the simultaneous increase of real estate prices. To test this hypothesis a model has been set up comparing two different Housing Affordability Indices – one including and one excluding financing effects, having been compared via a multi factor model. Based on this calculation the author finds decreased base interest rates to offset relative affordability losses by only approximately 50%, verifying the hypothesis. The paper therefore argues for a potential decoupling of the residential...

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Luis Enrique IBARRA MORALES Jesús VELÁZQUEZ Lourdes PARTIDA Cinthia FRANCO

Quality Service and its Relation with Global Satisfaction in Fast Food Consumers. A Case Study

The present study analyzes the quality service perception and its relation with the satisfaction for the fast food consumers of hamburgers’ sector of the chain Burger King in Hermosillo, Sonora. By the application of Servperf of Cronin and Taylor methodology and a data regression method, through the coefficient of determination (R2) was determined that the independent variables explain the variability or variance of 82.9% in consumer satisfaction and that the explanatory variable which has the most influence in absolute value over the explained variable is reliability, due to its standardized beta is 0.301, being the highest score among the variables. To achieve the objective of this study, a quantitative and correlation investigation was designed, where data was collected from a survey structured by five dimensions, measured by 22 items. It was applied to a random and representative sample of 385 consumers, with a 95% level confidence and a ±5% of permissible error. An inferential...

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Emil NYERKI Robert LIPPERT Emil NYERKI Jr.

Producing Just Papers or Creating Added Value? Snap-Shot about Quality Systems at Hungarian SMEs

In this paper, a short historical review and the research results are presented, which are focused on the quality management systems used by the Hungarian SME’s. The research was based on an original empirical survey, conducted using a random sample of fifty managers from small and medium sized Hungarian enterprises. All of them use certified quality management systems. The paper presents their current state in the light of their responses, under several aspects. In conclusion, suggestions are given for the problems, such as measurement, development, and education on the research topic.

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Joseph BESONG BESONG

Stress and Time Management Settings in University of Maroua, Cameroon

The aim of this paper is to examine stress and time in educational management in Maroua University. These two phenomena are profound in educational issues in Cameroon due to the complex administration or management. Education comprised of diversity of activities ranging from administration, discipline, teaching, evaluation and learning. Each of these activities requires time schedule to avoid stress in the face of pressure. Administration requires planning, organizing, controlling, commanding, coordinating, reporting and budgeting. Each of these managing variables requires time, just as discipline, teaching, evaluation and learning should need. The situation may be affected by higher authority interference and cause a rush thus affecting every schedule in the system on this note, it is necessary that every administrator on management cadre should develop a list of activities such as admissions, examinations, sports, vacations and other ceremonies which requires his attention on daily...

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Britta BOLZERN-KONRAD Carolin EGGER Erika SUMILO

Competence Utilization for Innovation Capabilities – A Question of Trust?

The purpose of this paper is to show how trust as an organizational value contributes to employee competence utilization in the case of innovation capability. Thus, it is the objective of this paper to analyze the positive impacts, but also potential limits of trust in business management. The research paper uses two different quantitative empirical studies drawn from German and Austrian mid-sized companies to empirically test this interrelation. As a result, the paper determines particular aspects of trust such as accountability, shared norms and the ability to take responsibility to be interrelated with the usage of employee competences and underlines a positive connection between product innovation performance and trust. However, the trust concept needs enriching elements to be balanced towards a feeling of mutual reliance and support creativity instead; inclusions of bridging social capital, elements of distrust and a pioneering spirit are to be mentioned here.

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Zoltan VAJNA

LEAN Tools in the IT Sector

Nowadays the LEAN tools with their proven efficiency are indispensable parts of the production management. I think there is no producing enterprise that cannot utilize a wide variety of these LEAN tools. The question now is how these tools can support companies in increasing the efficiency of their supporting IT processes. In this study I will demonstrate how these well-known LEAN tools from production management can be used in IT management to create more cost-effective, efficient and transparent solutions during the IT system development and IT operation activities. I will show respectively without attempting to be comprehensive the most important tools of the LEAN management and I will analyse how these tools can be used in the IT sector. At the end of this study I will demonstrate what the IT managers think about the practical use of these tools.

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Samantha PRINSLOO Candice WALKER Lise BOTHA Juan-Pierré BRUWER Yolande SMIT

The Influence of Combined Assurance Initiatives on the Efficiency of Risk Management in Retail Small and Very Small Enterprises in Bellville, South Africa

According to the South African Small Business Act No. 102 of 1996 Small Medium and Micro Enterprises (SMMEs) are regarded as separate small business entities owned by one or more owners; operating in various sectors of the national economy. SMMEs play a significant role in contributing to the South African economy, particularly by means of providing employment opportunities and assisting in the equal distribution of wealth. Albeit the latter prior research reveals that 80% of SMMEs do not survive beyond their first five years of existence. Plausible reasons for the latter include the influence of micro-economic factors and macro-economic factors; resulting in direct, inevitable risks being placed on the overall existence of SMMEs. In order to identify and manage these risks, SMMEs need to make use of adequate risk management strategies. More often than not a risk management strategy should eliminate and/or mitigate risks and provide reasonable assurance that business objectives will...

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Peter BONA Robert LIPPERT

What Do Companies in the Processing Industry Do in Order to Achieve Success?

Borders of countries and continents have become more and more blurred by now, while distances have turned out to be less important. Markets of continents or countries are not separated anymore therefore competition between companies has gotten fiercer and much faster than earlier. What kind of instruments may companies in the processing industry use to maintain their existence and to remain competitive in the fragile system following the economic crisis in 2008? This research aims at finding out how the effects of components belonging to the concept of strategic management system influence outstanding achievement and success. It primarily analyses, in what ways instruments considered being the most determinative, i.e. strategic a structural success factors affect the processing industry. In order to do that the research defines the factors having an influence. Thereafter it explains successful operation of companies with factors emerging via the use of regression models. It uses the...

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Juan-Pierré BRUWER Yolande SMIT

Accounting Information Systems – A Value-Adding Phenomenon or a Mere Trend? The Situation in Small and Medium Financial Service Organizations in the Cape Metropolis

Small Medium and Micro Enterprises (SMMEs) are of grave importance to the South African economy as they are legally obliged to support in the alleviation of poverty, the diminution of unemployment and the equal dissemination of wealth throughout the country. Despite the importance of these entities, prior research suggests that these entities are not mainly sustainable as between 70% and 80% of South African SMMEs fail after being in operation for five years. More often than not the latter dispensation is believed to stem from the realization of risks which, in turn, is cultivated by the ineffective management of economic factors. Among the economic factors which have a direct influence on the existence of South African SMMEs is the effectiveness of accounting information system(s). Here it is argued that a small organization is more likely to attain sustainability if its accounting information system(s) provide relevant, reliable and recent information, to management, for better...

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Nicola ZECH

The Role of Stakeholder Relationship Management – Crisis Management Processes within the Hotel Industry in a Tourism Context

Rates of worldwide environmental, social, technological and other crises are perceived to be constantly increasing – if nothing else due to almost instant broadcasting by media and internet. The Tourism Industry is especially vulnerable to such crises as numerous Stakeholder Groups on the one hand and large numbers of travelers on the other hand are or might be affected. Therefore, Tourism Industry Stakeholder Groups claims regarding transparency can t be denied. This Research Paper focuses on Crisis Management processes from the aspect of the Hotel Industry in a Tourism Context considering a variety of Tourism Market Players. Theoretical foundations combined with empirical research reveal prerequisites, Status Quo as well as opportunities and challenges towards an integrated Crisis Management Model. Finally, key success factors for a Stakeholder Relationship Management based approach are introduced.

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MUKHTARUDDIN Ririn OKTARINA RELASARI ABUKOSIM

Firm and Auditor Characteristics, and Audit Report Lag in Manufacturing Companies Listed on Indonesia Stock Exchange during 2008-2012

One of the qualitative characteristics of financial reporting is relevant. Its manifestation can be seen from the timeliness of reporting. Timeliness could be judged from the audit report lag, which is the length of time from the end of company’s fiscal year to the date of auditor’s report. This research aims to empirically examine the influence of firm size, operation complexity, auditor quality, and auditor’s opinion on audit report lag of manufacturing companies listed in Indonesia Stock Exchange. The population of this research consists of manufacturing companies, listed on Indonesia Stock Exchange from 2008 to 2012 as many as 111 companies with the research’s sample of 65 companies or 325 observational data, which were selected by purposive sampling method. The data are secondary data obtained from Indonesia Stock Exchange. The research proves that simultaneously, all variables significantly influence the audit report lag. Subsequently in partial, variables ‘firm...

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Almaree KEMP Anthea BOWMAN Berenice BLOM Charl VISSER Danelle BERGOER Dominique FULLARD Geraldine MOSES Sheri-Lee BROWN Johan BORNMAN Juan-Pierré BRUWER

The Usefulness of Cash Budgets in Micro, Very Small and Small Retail Enterprises Operating in the Cape Metropolis

The concept of Small Medium and Micro Enterprises (SMMEs) were introduced by the South African government by way of the Small Business Act No. 102 of 1996. Here SMMEs are defined as small business entities that are managed by one or more owner(s) while operating in any sector or sub-sector of the national economy. The main roles of SMMEs are to alleviate poverty, reduce unemployment and uplift the South African economy. South African SMMEs are responsible for employing more than half of the national workforce and are believed to contribute up to 34.8% towards the national Gross Domestic Product. Unfortunately an estimated 80% of South African SMMEs fail within their first 5 years of existence; particularly due to the realisation of micro economics factors and macro economic factors. Included in micro economics factors which influence SMMEs is the utilisation of formal financial performance measures. For this research study the main objective of this paper was to establish the extent...

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Christoph STAITA

Performance Improvement by Functional – Respectively Competence – Diversity in New Product Development

This paper demonstrates the latest research results of the relationship between cross functional product development teams and project respectively team performance. The aim of this paper is to support the basic hypothesis of the author, which is “The higher the technical draughters’ integration intensity in a 3D CAD (Computer Aided Design) product development project, the higher the economic and socio-psychological efficiency within that project”, with the findings of recent research. Besides studying standard references, a systematic inquiry, using 2 scientific databases, Emerald and EBSCO was performed to study cross-functionality in New Product Development (NewPD). The increase of functional diversity in development teams which is supposed to promote performance is an inadequate variable. Essential to make a cross-functional team successful are competence diversity and familiarity. The intention is to apply competence diversity not only for companywide teams but also in...

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Christoph STAITA

Coherent Division of Labor in a Three-Dimensional CAD New Product Development Environment

This experimental field study examines the influence of a variable ratio between engineers and technical draftspeople in New Product Development (NewPD) Teams in a three-dimensional CAD construction environment on economic and socio-psychological efficiency. With the implementation of the 3D CAD software (Three Dimensional Computer Aided Design) the world of engineers seemed to become a completely new and fascinating one in which the engineer is a 100% creative part in the NewPD process of an innovative company – with all supporting activities taken over by marvellous software, automatically and completely. Technical draftspeople who did supporting activities so far declined rapidly. The literature review shows the improvements by 3D CAD, the areas where the SW is over-challenged and a discussion of division of labor in detail. The Causal Model for socio economic analysis shows possible cause-effect relations between different team constellations in NewPD teams under 3D CAD...

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Alexandra VINEREAN

Consumption Habits During the Decision Making Process in Tourism

It is crucial for all organizations that activate in this field to research and understand the way in which consumers make decisions and the factors that motivate and encourage tourists to make different purchases. Also, when analyzing a tourist’s consumer behavior, companies must take into consideration: the needs and patterns of the consumers, consumer preferences and requirements, tourism market segmentation, and motivational factors such as cultural, personal, emotional, status, personal development, physical, etc. In this context, this paper aims to examine the responses of 154 tourists in relation to their predisposition to purchase and the patterns that are usually decisive in the decision making process regarding tourism services.

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Gordana NIKČEVIĆ

Organizational Culture and Its Implementation in the Choice of Strategic Option – Case Study Montenegro

The topic of this paper is to examine the influence of organizational culture on determination and implementation of the appropriate strategy within the company. Specifically, the author has tested the hypothesis about the influence of organizational culture on determination of strategy in Montenegrin companies. Firstly, in the theoretical part of the paper, the author defined organizational culture and business strategy and then analyzed the nature and manner of influence of organizational culture on formulation and implementation of strategy, as well as influence of implemented strategy on organizational culture. Organizational culture affects formulation of strategy determining information gathering, perception and interpretation of the environment. Namely, culture can facilitate or prevent implementation of the strategy through legitimization process. In the same way, the application of chosen strategy may, through its institutionalization process, reinforce or change the existing...

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Martina MITAMBO

Alignment Effectiveness for Value Creation with Information Systems

Enterprises often face problems while executing business strategies to exploit opportunities or solve problems. Within enterprises, strategy blindness could be affected by mistranslation of strategic intent, flexibility of the information system, or cognitive entrenchment. The alignment between business strategy and business processes is a critical factor in the ability of enterprises to overcome the phenomenon. Opportunities for value creation include magnifying the positive spread in cash flow or pursuing growth opportunities. Information systems could greatly simplify the processes involved in business strategy by integrating process-related decision-making with the business strategy. Decision support tools such as knowledge management, decision strategy, decision content, and expert groups, customised for organisational information systems can help enterprises optimise operations in a variety of ways such as becoming more responsive to changing market conditions in...

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Alexandra VINEREAN

Market Segmentation in the Decision Making Process in Tourism

In this paper, I examine the responses of 154 tourists in relation to their predisposition to purchase and the patterns and habits that are usually decisive in the decision making process regarding tourism services or products. For this research, I conducted a selective direct research, whose purpose was to obtain a segmentation of consumers who purchase tourism services based on specific dimensions of behavior. This research also implied studying the behavior of current and potential customers who purchase travel services depending on several variables for establishing different consumption habits. Thus, to establish a more detailed image of the tourists who participated in this direct and selective research, the analysis involved a factor analysis and a cluster analysis.

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Brett DENNIS Stefan NONNENMANN

Amazon: Is Profitability a Possibility?

In today’s society, companies seem to all be following the same trend; growth in profitability at all cost. Higher profits, for the most part, leads to more investors and more potential financing. Amazon.com appears to be breaking that trend, however. Their strategy seems to be growth, but not in profits. We would like to look into how and why Amazon is growing at such a fast pace, while their profits are staying steady at a very low level. Is profitability a possibility for Amazon? We believe that a marginal increase in price could accomplish just that, with a minimal impact to consumers.

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Sri HASTUTI Diah SURYANINGRUM Luky SUSILOWATI MUCHTOLIFAH

Implementation of Decomposed Theory of Planned Behavior on the Adoption of E-Filling Systems Taxation Policy in Indonesia

The increased in internet and telecommunication usage has become the reason for the adopting of e-filling systems for annual tax report or SPT (based on Indonesian Taxation Authority Decree Number Kep.88/PJ/2004 on 14th May 2004 about electronic based annual tax report). On the contrary, this development does not show in the usage of the e-filling systems. This condition is the reason for this study to investigate the implementation of e-filling systems taxation policy by using decomposition theory of planned behavior. This theory is used to understand and test the influenced factors in the usage of electronic based annual tax report (e-filling) and the persistent of e-filling system in Indonesia. Population in this study is the Indonesian citizen’s tax payers who have got tax registration number (NPWP) both who have or have not used e-filling to report the annual tax return in Surabaya area, East Java-Indonesia. Sample is taken using a non-probability sampling, with convienient...

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Anca SERBAN Emanoil MUSCALU

A Model for Implementing HR’S Strategic Role

Understanding HR deliverables is an essential process for acknowledging its important role in driving organizational performance, in contrast with its traditionally elusive role. An organization can quantify the HR’s overall strategic impact by finding the proper ways for measuring its impact on the success drivers. This paper aims to identify and describe the steps needed in order to implement HR’s strategic role. The article reviews the relevant literature regarding the integration of HR into business performance measurement and suggests some guidelines for creating a HR scorecard.

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Sounieng VONGKHAMCHANH Emanoil MUSCALU

The Factors Influencing Academic Affairs Services Management at the National University of Laos and Lucian Blaga University of Sibiu, Romania

This research aims are to investigate the attitude levels of staff’s and students’ on the motivation, effectiveness towards the academic affairs services management at the faculty of Economics and Business Management, DongDok campus in the National University of Laos, and the faculty of Economic Sciences and faculty of Sciences, Sibiu campus in Lucian Blaga University of Sibiu, Romania. There were 220 participants, five groups; presidents, deans, heads of departments, lecturers and students. The five-point Likert scale rating questionnaires were used to collect data. The SPSS version 20 was used to perform the needed analysis for reaching the proposed aims. In this regard, univariate and bivariate statistics were computed; Pearson Chi-Square Test, ANOVA, scale reliability and validity analysis were undertaken. The research goals are to improve the academic affairs services management systems in the two mentioned universities. Therefore, the results advised the university committee...

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Alin OPREANA

Segmentation of Employee Perceptions in Relation to Corporate Social Responsibility Practices

Sustainability is changing the competitive landscape and reshaping the opportunities and threats that companies face. However, for companies to become green they need employees to develop, believe and engage with these initiatives. To achieve success with sustainable practices, companies can use internal marketing which is based on the satisfaction of employees as a premise to achieve the retention and attraction of top talent that will lead to corporate success. It is estimated that the internal customer satisfaction and loyalty contribute to satisfying the external customers, leading ultimately to a company’s profit maximization. In this paper I explore the impact of companies’ sustainability efforts among their employees. More specifically, we examine the results of an online survey conducted on employees of 10 multinational companies regarding the implementation of green internal marketing and corporate social responsibility to enhance their satisfaction at work.

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Simona VINEREAN Iuliana CETINA Luigi DUMITRESCU

Modeling Employee Satisfaction in Relation to CSR Practices and Attraction and Retention of Top Talent

In today’s economy, companies must work harder than ever to attract, retain and motivate talented employees in order to foster employee satisfaction, and in order to do so, CSR practices can provide a strategic tool. A green company no longer denotes solely the promotion of green products or reduction of energy consumption, as it has to incorporate proactive and innovative means of tracking sustainability while involving employees in such corporate behavior. This paper highlights an empirical study of responses from 10 multinational companies regarding their corporate social responsibility initiatives as a way to attract and retain good employees, while providing an appropriate environment for employee satisfaction, by constructing a structural equation model meant to expand HR literature and provide direct implications for organizations.

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