Category - Alan S. PILLAY

This study investigates whether the new online registration and admission system implemented at a Tertiary Institution in Gauteng, South Africa, was successful and effective. The Institution under study is the first in South Africa to implement this new online registration system from the 3rd of January 2013 using a system called the Integrated Tertiary Software (ITS) Mobile information system. The information system enables students to apply online without physically visiting the institution and provides the status of their registration and admission applications via their smartphones. A total of one hundred 1st year students and ten personnel were sampled to respond to self-completed questionnaires. The efficiency of this new online system was evaluated using the Technology Acceptance Model (TAM), the Web of System Performance (WOSP) model and the DeLone and McLean IS Success model as well as the indicators of system ineffectiveness and attributes on the basis of which an...