Category - Gavin Ashley CHAPMAN

Mancosa Graduate School of Business, South Africa

Gavin Ashley CHAPMAN

Anticipating the Impact of Disruptive Technologies on SMEs in Kwazulu-Natal: A Case Study

This article investigates a range of disruptive technologies which have been identified as being disruptive or potentially disruptive to the current SME business models. By not being cognizant of the possible effect that these modern technologies may have on a variety of business sectors, SMEs run the risk of either losing business opportunities or not being able to participate in new business ventures in future so the competitive edge is lost. The impact of disruptive technologies is rapidly gaining momentum on a world-wide scale. Three complimentary disruptive technologies, associated with the 4th Industrial Revolution (4IR) have been selected for this study viz. Big Data, Internet of Things (IoT), and Artificial Intelligence (AI). A single case study following the qualitative method was considered suitable to explore, probe and gain a clear understanding from a SME perspective, whether these three disruptive technologies have the potential to influence the business either...

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